Privacy Policy

This privacy notice discloses the privacy practices for Mobilecarehealth.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. What choices are available to you regarding the use of your data. The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.

Mobile Care Health uses AI responsibly under licensed provider oversight and LegitScript certification—adding an extra layer of trust, safety, and transparency to every patient interaction.

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
YOUR ACCESS TO AND CONTROL OVER INFORMATION You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data.
SECURITY We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 720-541-9560 or via email at support@mobilecarehealth.com
ORDERS We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
COOKIES We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site. Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies. If you share information collected on your site with other parties, insert one or more of these paragraphs in your privacy notice:
LINKS This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

A2P 10DLC Compliance Policy for Texting Clients

Purpose

The purpose of this policy is to ensure compliance with the Application-to-Person 10-Digit Long Code (A2P 10DLC) regulations, which govern the use of standard phone numbers for sending commercial, transactional, and informational messages. This policy is designed to protect the rights of clients, maintain the integrity of communications, and adhere to legal and regulatory requirements.

Scope

This policy applies to all employees, contractors, and affiliates who use company systems to send SMS or MMS messages to clients via A2P 10DLC. It covers the registration, content, delivery, and management of such communications.

Policy Guidelines

Registration and Approval:

– All messaging campaigns using A2P 10DLC must be registered with the appropriate telecommunications carriers. This includes detailing the nature of the messages, the intended audience, and the source of the messaging number.
– Approval from carriers must be obtained before initiating messaging campaigns.

Opt-In and Opt-Out Procedures:

– Opt-In Requirement: Clients must explicitly consent to receive messages (opt-in). Consent must be documented and stored securely.
– Opt-Out Option: Every message must include an option for clients to unsubscribe from future messages. This can be done by sending a keyword such as “STOP.” Opt-out requests must be honored immediately, and the client must receive a confirmation message.

Message Content Compliance:

– All messages must be truthful, clear, and not misleading. Content must comply with all applicable laws and regulations, including those concerning advertising, privacy, and data protection.
– Messages must not contain prohibited content, such as illegal substances, hate speech, or fraudulent schemes.

Frequency and Timing:

– Limit the frequency of messages to avoid overwhelming clients. Specific frequency limits should be established based on the type of content and client preferences.
– Messages should be sent during appropriate hours to avoid disturbance, typically between 8 AM and 9 PM local time for the recipient.

Data Security and Privacy

– Ensure that all client data used in messaging campaigns is secure and complies with data protection regulations such as GDPR or CCPA.
– Personal data should only be used for the purposes for which it was collected, and clients should be informed about data usage practices.

Monitoring and Reporting

– Regularly monitor messaging activities to ensure compliance with A2P 10DLC regulations. This includes tracking delivery rates, opt-in and opt-out rates, and message content compliance.
– Report any breaches or issues to the designated compliance officer immediately.

Training and Awareness

– Provide training to employees and contractors on the A2P 10DLC regulations, this policy, and the proper use of messaging systems.
– Regular updates should be provided to reflect changes in regulations or company practices.

Enforcement

Non-compliance with this policy may result in disciplinary action, including termination of employment or contract. The company reserves the right to suspend or terminate messaging services for any campaign that fails to comply with this policy.

Review and Updates

This policy will be reviewed annually or as needed to ensure continued compliance with legal and regulatory changes. Any updates will be communicated to all relevant parties.

Contact Information

For questions or concerns regarding this policy, please contact the Compliance Officer at Mobile Care Health.

This policy aims to ensure that all communications via A2P 10DLC are conducted legally and ethically, protecting both the company and its clients. Compliance with these guidelines is essential for maintaining the integrity and trustworthiness of our messaging services.

HIPAA NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL AND MENTAL HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. OUR COMMITMENT TO YOUR PRIVACY

Effective January 1st 2017

Mobile Care Health understands that your medical and health information is personal. In order to provide you with quality care and to comply with certain legal requirements, we create a record of the care and services you receive from our providers. Your record contains personal information about you and your health. Information about you and your care that may identify you and that relates to your past, present, or future physical or mental health and related health care services is referred to as Protected Health Information (“PHI”).

Mobile Care Health is and will always be totally committed to maintaining the confidentiality of the individuals we serve and the records we keep. We will only release healthcare information about you in accordance with federal and state laws and the highest ethical standards of the counseling profession.

This notice describes our policies related to how we may use and disclose your PHI in accordance with applicable law, including the Health Insurance Portability and Accountability Act (“HIPAA”), and regulations promulgated under HIPAA, including the HIPAA Privacy and Security Rule.

Uses and disclosures of your health information for the purposes of providing services. Providing treatment services, collecting payment and conducting healthcare operations are necessary activities for quality care. State and federal laws allows us to use and disclose your health information for these purposes.

TREATMENT
Your PHI may be used and disclosed by those who are involved in your care for the purpose of providing, coordinating, or managing your health care treatment and related services. This includes consultation with clinical supervisors or other treatment team members. We may disclose PHI to any other consultant only with your authorization.

PAYMENT
We may use and disclose PHI so that we can receive payment for the treatment services provided to you. Examples of payment-related activities are: making a determination of eligibility or coverage for insurance benefits, processing claims with your insurance company, reviewing services provided to you to determine medical necessity, or undertaking utilization review activities. If it becomes necessary to use collection processes due to lack of payment for services, we will only disclose the minimum amount of PHI necessary for purposes of collection.

HEALTHCARE OPERATIONS
We may need to use information about you to review or support our treatment procedures and business activity.
Information may be used for certification, compliance and licensing activities. For example, we may share your
PHI with third parties that perform various business activities (e.g., billing or typing services) provided we have a written contract with the business that requires it to safeguard the privacy of your PHI. OTHER USES AND DISCLOSURE OF YOUR INFORMATION NOT REQUIRING YOUR CONSENT

The following is a list of the categories of uses and disclosures permitted by HIPAA without an authorization. Applicable law and ethical standards permit us to disclose information about you without your authorization only in a limited number of situations.
• Child Abuse or Neglect. We may disclose your PHI to a state or local agency that is authorized by law to receive reports of child abuse or neglect.
• Judicial and Administrative Proceedings. We may disclose your PHI pursuant to a subpoena (with your written consent), court order, administrative order or similar process.
• Deceased Patients. We may disclose PHI regarding deceased patients as mandated by state law, or to a family member or friend that was involved in your care or payment for care prior to death, based on your prior consent. A release of information regarding deceased patients may be limited to an executor or administrator of a deceased person’s estate or the person identified as next-of-kin. PHI of persons that have been deceased for more than fifty (50) years is not protected under HIPAA.
• Medical Emergencies. We may use or disclose your PHI in a medical emergency situation to medical personnel only in order to prevent serious harm. Our staff will try to provide you a copy of this notice as soon as reasonably practicable after the resolution of the emergency.
• Family Involvement in Care. We may disclose information to close family members or friends directly involved in your treatment based on your consent or as necessary to prevent serious harm.
• Health Oversight. If required, we may disclose PHI to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies and organizations that provide financial assistance to the program (such as third-party payors based on your prior consent) and peer review organizations performing utilization and quality control.
• Law Enforcement. We may disclose PHI to a law enforcement official as required by law, in compliance with a subpoena (with your written consent), court order, administrative order or similar document, for the purpose of identifying a suspect, material witness or missing person, in connection with the victim of a crime, in connection with a deceased person, in connection with the reporting of a crime in an emergency, or in connection with a crime on the premises.
• Specialized Government Functions. We may review requests from U.S. military command authorities if you have served as a member of the armed forces, authorized officials for national security and intelligence reasons and to the Department of State for medical suitability determinations, and disclose your PHI based on your written consent, mandatory disclosure laws and the need to prevent serious harm.
• Public Health. If required, we may use or disclose your PHI for mandatory public health activities to a public health authority authorized by law to collect or receive such information for the purpose of preventing or controlling disease, injury, or disability, or if directed by a public health authority, to a government agency that is collaborating with that public health authority.
• Public Safety. We may disclose your PHI if necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public. If information is disclosed to prevent or lessen a serious threat it will be disclosed to a person or persons reasonably able to prevent or lessen the threat, including the target of the threat.
• Verbal Permission. We may also use or disclose your information to family members that are directly involved in your treatment with your verbal permission.
• With Authorization. Uses and disclosures not specifically permitted by applicable law will be made only with your written authorization, which may be revoked at any time, except to the extent that we have already made a use or disclosure based upon your authorization. The following uses and disclosures will be made only with your written authorization: (i) most uses and disclosures of psychotherapy notes which are separated from the rest of your medical record; (ii) most uses and disclosures of PHI for marketing purposes, including subsidized treatment communications; (iii) disclosures that constitute a sale of PHI; and (iv) other uses and disclosures not described in this Notice of Privacy Practices.

THIS IS A SUMMARY OF OUR NOTICE OF PRIVACY PRACTICES, WHICH DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.

Our pledge to protect your privacy:

Mobile Care LLC is committed to protecting the privacy of your medical information. Your care and treatment is recorded in a medical record. So that we can best meet your medical needs, we share your medical record with the providers involved in your care. We share your information only to the extent necessary to collect payment for the services we provide, to conduct our business operations, and to comply with the laws that govern health care. We will not use or disclose your information for any other purpose without your permission.

Participant Rights – You have the following rights regarding your medical information:
§ to request to inspect and obtain a copy of your medical records, subject to certain limited exceptions;
§ to request to add an addendum to or correct your medical record;
§ to request an accounting of Mobile Care LLC’s disclosures of your medical information;
§ to request restrictions on certain uses or disclosures of your medical information; to request that we communicate with you in a certain way or at a certain location; and to receive a copy of the full version of our Notice of Privacy Practices.
We may use and disclose medical information about you for the following purposes:
§ to provide you with medical treatment and services;
§ to bill and receive payment for the treatment and services you receive;
§ for functions necessary to run Mobile Care LLC and assure that our participants receive quality care;

There are additional situations where we may disclose medical information about you without your authorization, such as:
§ for workers’ compensation or similar programs;
§ for public health activities (e.g., reporting abuse or reactions to medications);
§ to a health oversight agency, such a state Department of Health Services;
§ in response to a court or administrative order, subpoena, warrant or similar process;
§ to law enforcement officials in certain limited circumstances;
§ to a coroner, medical examiner or funeral director; and
§ to organizations that handle organ, eye, or tissue procurement or transplantation.

Our Notice may be revised or updated from time to time.

Revised January 1st 2026

Artificial Intelligence (AI) Use & Trust Policy

1. Overview

Mobile Care Health (“MCH”) uses artificial intelligence (“AI”) and advanced data tools to enhance patient care, improve access, and support clinical decision-making.

AI at MCH is strictly assistive and is always used within a provider-led, compliance-driven care model.
It is never used to replace licensed healthcare professionals or independent medical judgment.

In addition, MCH operates under strict third-party compliance standards, including full certification by LegitScript, providing an added layer of oversight, transparency, and patient protection beyond internal policies.

2. Our Commitment to Trust

Healthcare requires more than technology—it requires trust, accountability, and verification.

At MCH, trust is built through three layers:

1. Licensed Clinical Oversight

Every patient interaction is guided by a licensed healthcare provider responsible for all medical decisions.

2. Internal Compliance & Safety Standards

We enforce strict internal policies for privacy, data use, and clinical appropriateness.

3. Independent Third-Party Verification

Our certification by LegitScript confirms that MCH meets recognized standards for:

Patient safety
Transparency in services and medications
Regulatory compliance
Ethical online healthcare practices

This multi-layered approach ensures patients are not relying on technology alone—but on a verified, accountable healthcare system.

3. How We Use AI

MCH may use AI tools in limited, controlled ways to support:

Administrative efficiency (scheduling, communication workflows)
Data organization and trend analysis (labs, vitals, remote monitoring)
Clinical documentation support
Patient education and engagement
Marketing copy

All AI-generated outputs are reviewed, validated, and approved by licensed providers before being used in patient care.

4. What We Do NOT Use AI For

To protect patient safety, MCH does not allow AI to:

Diagnose conditions independently
Prescribe medications without provider oversight
Replace patient-provider relationships
Make final clinical decisions

AI is a tool—not a provider.

5. Privacy, Security, and HIPAA Compliance

All AI use at MCH operates within strict privacy and security standards, including compliance with the
Health Insurance Portability and Accountability Act

We ensure:

Secure handling of Protected Health Information (PHI)
Use of HIPAA-compliant systems and vendors
Restricted and monitored data access
Encryption and security safeguards across platforms

AI tools are only implemented if they meet the same standards required for clinical systems.

6. Data Use and Protection

MCH prioritizes responsible data practices:

We do not use identifiable patient data to train external AI systems
We apply the minimum necessary standard for all data use
De-identified or aggregated data is used when appropriate
Third-party tools must meet strict compliance and contractual safeguards

This prevents misuse of sensitive data and protects patient confidentiality.

7. Responsible AI Governance

MCH follows a structured approach to AI governance aligned with healthcare best practices:

Human oversight for all patient-facing use
Ongoing monitoring for accuracy, safety, and performance
Vendor and technology due diligence
Rapid response protocols for any identified risks

AI is continuously evaluated to ensure it meets clinical, ethical, and regulatory expectations.

8. Bias, Fairness, and Ethical Safeguards

AI systems can introduce unintended bias. To mitigate this risk, MCH:

Maintains provider oversight in all clinical scenarios
Avoids reliance on AI in high-risk decisions
Regularly evaluates outputs for fairness and accuracy

Patient care decisions are always individualized and clinician-driven.

9. Continuous Monitoring and Improvement

AI at MCH is not static. We:

Continuously monitor systems for performance and safety
Update tools based on evolving clinical evidence and regulations
Align practices with federal and industry guidance

This ensures AI remains a safe, controlled, and beneficial tool within our care model.

10. Patient Transparency and Rights

Patients have the right to:

Know how their data is used
Ask questions about AI-supported tools
Request direct provider involvement at any time

At MCH, AI enhances care—but human connection remains central.

11. Why This Matters

In a rapidly evolving healthcare landscape where some companies rely heavily on automation, MCH takes a different approach:

Provider-first care, not AI-first care
Compliance-driven operations, not growth-at-all-costs models
Verified trust through LegitScript certification

This creates a safer, more transparent experience for patients seeking modern healthcare solutions.

12. Updates to This Policy

MCH may update this policy as technology and regulations evolve to maintain the highest standards of:

Patient safety
Data protection
Ethical AI use