Because of time constraints, please be respectful of your allotted appointment. If for any reason you are not able to make your scheduled appointment, we require 24 hours notification. This will allow us to fill your appointment slot with someone who may need care urgently. Otherwise, you are considered a “no-show” and will be billed $75 for this missed visit. We make every effort to provide courtesy email and test reminders both 2 days prior to your appointment and 2 hours to allow time to cancel without penalty and arrive timely for your appointment.
Unscheduled appointments (STD/Urgent Care) after 8pm are considered after-hours and require a $75 credit card hold. If you cancel after scheduling you will be changed $75.
We realize things do come up and will take this into account individually, but wasted appointment slots hurt other patients as well as the practice. Please understand the need for this policy.
If you are required by your health insurance carrier to obtain a referral to be evaluated by a specialist, then Mobile Care and you the patient are both bound by the insurance company contracts to have your Primary Care Provider first evaluate this issue PRIOR to issuing a referral. Providing quality care will sometimes require involving a specialist, trust that your PCP has your health in mind but MUST comply with your insurance policy’s regulations.
This company policy includes the measures we are actively taking to mitigate the spread of coronavirus. You are kindly requested to follow all these rules diligently, to sustain a healthy and safe workplace in this unique environment. It’s important that we all respond responsibly and transparently to these health precautions. We assure you that we will always treat your private health and personal data with high confidentiality and sensitivity.